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Terms and Conditions

None of our Terms and Conditions affect your statutory rights as a consumer

Buy with Confidence

We want you to be totally satisfied with every purchase you make from us here at PhotonStar LED Ltd. We aim to offer you high quality products at competitive prices. We are committed to providing the best possible service to all our customers and we want you to be satisfied with the service you receive. If you are happy with the service you received, tell your friends. If, for any reason, you are unhappy, then please do contact us straight away so we can help. You can contact us by email at: info@photonstarlighting.com

What are our terms and conditions of sale?

As a quality UK manufacturer and internet based business, we comply with all UK Trading Standards and the Distance Selling Regulations 2000 to ensure that, in addition to your statutory rights, you are protected as a consumer. Our aim is always that, as our customer, you are totally happy with our product and service and detailed below is the support and help we provide as well as some explanations of the key regulations we comply with.

What do the Distance Selling Regulations mean for you as our customer?

The key features of the regulations are:

  • The consumer must be given clear information about the goods or services offered before you buy
  • After making a purchase using our secure online payment system, the consumer must be given written confirmation. This is done for you with our automated order confirmation which is sent to you by email.
  • The consumer has a cooling off period of 7 working days. (At the PhotonStar LED Ltd, we try and take quality photographs of all our goods to let you see as accurately as possible what you are purchasing. However, we appreciate that we are “on line” as opposed to a high street retail outlet. We sincerely hope you are delighted with our products when they arrive and that they live up to your expectations. However, should you wish to return them for any reason within the 7 day period, please email us (cancellations cannot be accepted by phone) and provided that they are returned unused and undamaged, we will refund your money in full within 30 working days (working days exclude weekends and public holidays). This refund will normally mean re-crediting your credit card if that was the method of payment used. Please note that if you paid a separate charge for delivery, we will also refund this charge to you.
  • The only exception to the 7 day cooling off period is if we have produced a custom design or unusual colour personalised especially to your requirements.

How do I pay for my goods?

Our prices are in UK £GBP sterling. We accept credit cards and UK Debit Cards. We also accept personal cheques in UK £sterling with cheque guarantee card numbers on the reverse. With personal cheques, please note that we do not despatch goods until the cheque has cleared. Cheques should be made payable to: PhotonStar LED Ltd

Do I pay VAT ?

VAT will be added to all UK mainland purchases at the current rate of 15%. Purchases made from within the European Union will be exempt from VAT if a valid VAT deferment number is entered when requested at step 1 of the on line ordering process.

What Credit and Debit Cards can we accept?

We can accept Visa, Maestro, Mastercard, Delta and Solo. Unfortunately, we are currently unable to accept American Express or Discover.

 

We offer you the option of either Paypal or Protx – either of which you can pay by credit card.


Is Our On Line Credit Card Payment System “PROTX” secure?

Yes, PROTX our payment processor company is approved by the major UK banks and is owned by the Lloyds TSB group. All account information is transacted on an industry standard secure (128 bit SSL) web page.

The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

We also use the Lloyds TSB cardnet merchant facility.

How do I reassure myself that the online payment system is secure?

Transaction Security
The transfer of the less sensitive transaction details from the PhotonStar LED Ltd to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof. Any communication between our customers and Protx is encrypted to the maximum strength supported by the customer’s browser. The customer is also protected from fraudulent use of their card in a “card not present” environment, by their card issuer. All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.
When you reach the payment transaction stage, your browser will be re-directed to the Protx Secure Servers. Look out for the “padlock” symbol usually at the bottom right hand corner of your screen. Note that the padlock only applies at the point of the credit card data transaction. Also the browser web address should change from http:// to https://.


Do we sell to customers outside the UK?

At the moment, we only sell to customers within the UK. However, we hope that as our business develops we will trade globally. If you would like to contact us then please email your request.

Currency

All prices are in GBP (British Pounds). Any orders placed with PhotonStar LED Ltd will be converted from GBP (British Pounds) into your currency by your credit card company when they process the transaction.
Is our site retail only, or does it also offer wholesale pricing?
We are mainly a retail site, however our range of products may be sold into quality retail outlets and we therefore offer trade prices retailers. Please contact us directly for more information if you wish to sell our products.

Special Orders

If there is something that you are looking for and it is not listed within our product catalogue, then please do email us at info@photonstarlighting.com. If we don’t currently stock it, we may be able to order it in for you. We want our business to develop in line with customer feedback and our product range to reflect what our customers like. Full payment is required at the time that you place a special order.

Delivery

We aim to despatch orders within 5 working days. In addition, please allow for delivery time to your destination. If there are any delays we will let you know. Our orders are despatched by Royal Mail Special Delivery Next Day so that you know you will get your goods quickly and efficiently. If your order is urgent, please specify this at the time of ordering.

Delivery Charges to UK Mainland

This is on a case by case basis – please see your quote for details or please contact us on info@photonstarlighting.com to get a shipping quote

Delivery Charges to Europe and the rest of the world

This is on a case by case basis and we will charge you courier rates – please contact us on info@photonstarlighting.com to get a shipping quote

What if the Goods are damaged in Transit?

No problem, through Royal Mail Special Delivery Next Day, all items will be traceable and insured. If they fail to arrive or are damaged in transit then email us immediately and, subject to the carrier’s confirmation, we will replace as necessary. Note, we will require the return of any damaged items before replacement or refund can be completed.


How do I order online?

Go to the Items list and then select the Product of your choice, then tick from any options given, select the quantity required, click on the “Buy” button beside picture of the product. The item will then be added to your basket. You will then be able to change the quantity or delete the item and continue shopping.

The products in your basket are on display in the “Basket” box at the top right of your screen as you continue to browse. You can add or delete products from your basket at any time.

When you go to proceed to the Checkout, if you have not already registered with us, you will be given the opportunity to do so. Any products already selected, will remain in your basket until you register, or leave the site.
When you arrive at the Checkout, select the appropriate “Continue” button. You will then be transferred to the secure system for your credit/debit card transaction. Our ordering process also gives you the opportunity to check your order and correct any errors before confirming it.

What happens after I have placed my order on line?

You should receive an auto-generated e-mail confirmation of your order. If you do not receive this, please email us at info@photonstarlighting.com and we will check this out for you.


Returning Goods

Unsuitable Products
If you need to return any products, please do so within 14 days of receipt and we will either replace the products or refund your payment. Returned goods must be in their original packaging and in an unused condition. Products unfortunately cannot be refunded without the original receipt or proof of purchase. The customer will pay postage charges for the return of unsuitable products. This does not affect your statutory rights.

Faulty Goods
If your goods are damaged or faulty, please return them to us within 30 days of purchase with a receipt or proof of purchase for a replacement or full refund. Please also see our 5 year guarantee

For information on how to return goods to us, pleas email us at: info@photonstarlighting.com and we will be delighted to help


Descriptions of Our Products

All our products are pictured in full colour. We have tried to ensure that the photographs match the appearance of the products as accurately as possible.

Data Protection

We use any information supplied when placing orders for our own marketing and analysis only and we totally respect the privacy of our customers. We do not sell or share information with other companies. We may contact you by e-mail from time to time informing you of any new products, offers, or promotions. If you do not wish to be contacted, simply log in to your account and edit your settings for your Newsletter subscriptions.

Copyright and Design Rights

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property PhotonStar LED Ltd.


How to contact us

If we can be of any help or you wish to discuss a special requirement, please email us at or call us on the phone. Emails from our customers are monitored every day to ensure we maintain fast customer response times.
We hope this section of our website has been clear and helpful. Please click on the relevant links on the navigation bar below to go directly to the section of the site you wish to use.
Please contact us on info@photonstarlighting.com or sales@photonstarlighting.com

Our address is
PhotonStar LED Ltd – Sales and Operations, Head Office
2 Venture Road,
Chilworth Science Park,
Southampton,
SO16 7NP,
UK.

Tel: +44 (0) 2 381 230 381
Fax: +44 (0) 2 381 230 381

Registered Office
2 Venture Road,
Chilworth Science Park,
Southampton,
SO16 7NP,
UK.

Tel: +44 (0) 2 381 230 381
Fax: +44 (0) 2 381 230 381

VAT No: GB 913 339533